Shipping & Returns Quick Guide

Shipping:

Delivered within 3-10 working days across South Africa via The Courier Guy. Shipping costs calculated at checkout.

Returns:

7-day return policy. Items must be unused, in original packaging. Contact us at orders@secretsense.co.za or 061 446 4225 to initiate a return. We cover the first clothing exchange; further exchanges at client's expense.

Damaged Goods:

Report with photo evidence on delivery day via email or WhatsApp.

Refunds:

Processed within 14 working days after inspection. Bank Letter of Confirmation required for non-card refunds.

Questions?

Reach out to us via email or phone for any shipping or return inquiries. 061 446 4225 or orders@secretsense.co.za

Please ensure to visit our shipping policy page for more details.